Refund policy

 

Refund Policy

Bugged tf Out Refund Policy

Effective Date: June, 11th, 2026 

At Bugged tf Out (BTFO), we strive to provide high-quality products, memberships, and customer experiences. 

Please review our refund policy carefully before making a purchase.

Existing Buggs and Pre-Designed Unclaimed Buggs Apparel

Because our products are made to order, we generally do not accept returns or exchanges for:

• Incorrect size selections made by the customer

• Buyer's remorse

• Preference changes after purchase

So, please review sizing information carefully before placing an order.

Damaged, Defective, or Incorrect Items

If you receive a product that is:

• Damaged

• Defective

• Misprinted

• Incorrectly fulfilled

Please contact us within 14 days of receiving your order.

When contacting us, please provide:

• Order number

• Description of the issue

• Photographs of the product

If the issue is verified, we may provide a replacement or other appropriate resolution at no additional cost.

Create Your Own Bugg Membership

The Create Your Own Bugg Membership includes creative services, design development, membership processing, and administrative work that begins shortly after purchase.

Because work begins shortly after submission, membership purchases are generally non-refundable once the design process has started.

Cancellation Requests

Customers may request cancellation before any design work has begun.

If no design work, review, or administrative processing has occurred, a refund may be issued at our sole discretion.

Design Approval Process

Each Create Your Own Bugg Membership includes:

• Initial Bugg concept development

• One opportunity to request additions or revisions

• Final design approval before production

Customers are responsible for reviewing and approving their design carefully before final approval is provided.

Once final approval has been submitted and production begins, refunds will not be available.

Custom Products

Because custom-created Buggs, certificates, artwork, and related materials are personalized specifically for an individual customer, such items are generally non-refundable after creation or approval.

Shipping Delays

Shipping estimates are provided in good faith but are not guaranteed.

Refunds will generally not be issued solely due to carrier delays, weather events, customs processing, or circumstances outside our control.

Chargebacks and Payment Disputes

Customers are encouraged to contact us directly before initiating a chargeback or payment dispute.

We will make reasonable efforts to resolve concerns fairly and professionally.

Policy Updates

Bugged tf Out reserves the right to update this Refund Policy at any time. Updates become effective upon posting to this website.

Contact Us

If you have questions regarding this Refund Policy, please contact us through the contact information provided on our website.

We appreciate your support of the Bugged tf Out ecosystem.